Frequently Asked Questions

Once your order has been dispatched, you'll receive an email with a tracking link. You can also check your order status by logging into your account and visiting the “My Orders” section.

We begin processing orders quickly, so changes may not always be possible. However, if your order has yet to be dispatched you can make an amendment to the delivery date in the “My Orders” section of your account.

No, you can check out as a guest. However, creating an account allows you to track orders and manage deliveries more easily.

Yes, you'll receive an order confirmation email shortly after placing your order.

Standard delivery takes 3–5 working days, with some items taking slightly longer depending on your order and location. You’ll see available delivery options and estimated timeframes at checkout, and we’ll email you tracking details once your order is dispatched.

Yes, where available, you can select a preferred delivery date at checkout or in your account.

Next day delivery is available on all items — choose Premium Delivery at checkout and order before 1pm (Monday to Thursday). As standard we deliver Monday to Friday, with Saturday delivery available in selected areas.

Our courier will leave your plants in a safe place or with a neighbour where possible. You can add delivery instructions at checkout. If delivery isn’t possible, a redelivery will be arranged.

We deliver to most UK mainland addresses. Delivery availability and charges will be shown at checkout.

All plants are carefully packaged to protect them in transit and ensure they arrive in excellent condition.

Some of the easiest garden plants for beginners include lavender, marigolds, tomatoes, mint, and succulents. These plants require minimal care and adapt well to different conditions.

Most garden plants need watering around 2–3 times per week, but this depends on the plant type, soil, and weather. Always check that the topsoil is dry before watering to avoid overwatering.

Well-draining, nutrient-rich soil is ideal for most garden plants. A mix of compost, topsoil, and organic matter helps plants grow strong and healthy.

In the UK, the best time to plant most garden plants is during spring (March to May) and autumn (September to October). Planting times may vary depending on the plant variety and weather conditions.

To choose the right garden plants, consider sunlight levels, soil type, climate, and available space. Shade-loving plants grow best in low-light areas, while sun-loving plants need full sunlight to thrive.

Yellow leaves on garden plants are commonly caused by overwatering, poor drainage, nutrient deficiencies, or pests. Check soil moisture, improve drainage if needed, and inspect plants for signs of pests.

To encourage faster growth in garden plants, use quality compost, provide adequate sunlight, water consistently, and feed plants with organic fertiliser during the growing season.

Yes, most plants benefit from fertiliser. Use a balanced fertiliser every few weeks during active growth for best results.

You can protect garden plants from pests naturally by using neem oil, companion planting, or introducing beneficial insects like ladybirds.

Yes, many garden plants grow well in containers. Ensure pots have proper drainage and use high-quality potting mix.

Some plants can be toxic to pets. Always check plant safety before purchasing if you have animals.

Garden plant lifespan depends on the type. Annuals last one season, while perennials can live for several years with proper care.

Succulents, hostas, ornamental grasses, and native plants are generally low maintenance. They require less watering, feeding, and overall care.

Most garden plants need between 4–8 hours of sunlight per day. Check whether your plant prefers full sun, partial shade, or full shade before planting.

Use fleece, cloches, or move potted plants to sheltered areas during cold weather. Frost-sensitive plants should be protected in winter.

Pruning depends on the plant type, but generally remove dead or damaged growth and trim to encourage healthy new growth. Many plants are best pruned in late winter or early spring.

Use mulch, weed regularly, and plant densely to reduce space for weeds to grow.

Repot plants when they outgrow their container or roots become crowded, usually every 1–2 years.

Yes, overwatering can cause root rot and yellowing leaves. Ensure good drainage and only water when needed.

Common pests include slugs, snails, aphids, and caterpillars. Regular checks and natural controls can help keep them under control.

Plants are natural products and may vary slightly in size, shape, or fullness depending on the season and growing conditions.

Plants are classed as perishable goods under UK law and are exempt from the 14-day cooling-off period, so we’re unable to accept plant returns for a change of mind. If your plants arrive damaged or faulty, please contact us at [email protected] within 1 working day of delivery and we’ll arrange a full refund or replacement. Non-perishable items can be returned within 14 days. See our Returns & Refunds page for full details.

Inspect your order on arrival. If anything is damaged or faulty, contact us at [email protected] within 1 working day of delivery with clear photos. We’ll arrange a full refund including standard delivery costs, and we’ll cover the return cost for damaged plants.

We process refunds within 7 days of receiving your returned goods. Refunds are issued to your original payment method — it may take a few additional days for the amount to appear in your account, depending on your bank.

We accept all major credit and debit cards (Visa, Mastercard, Maestro), PayPal and Apple Pay. The exact payment options available are shown at checkout.

Absolutely. We use industry-standard SSL encryption and never store your full card details. All payments are processed securely through our PCI-compliant payment provider.

Gift cards are currently unavailable.

Only one discount code can be applied per order.