Returns Policy
Thank you for shopping at Simply Plants
Overview
We value your business and aim for complete customer satisfaction. If you're not entirely pleased with your purchase, we're here to help.
The full amount for all products must be paid at the time of ordering. By completing your payment, you agree to our terms, including this refund policy. UK law treats sourced and perishable goods like trees and plants differently from non-perishable goods.
This policy covers three categories of goods:
Perishable goods
Plants and trees.
Sourced goods
Custom plants outside of our core range.
Non-perishable goods
Garden accessories, feeds, fertilisers, etc.
Perishable Goods
This section covers plants and trees.
Right to cancel
If you cancel before your order has been processed, you are entitled to a full refund, including our standard rate delivery costs.
Damaged or faulty goods
Inspect all perishable goods immediately on arrival. If they are faulty or not as described, please contact us at [email protected] within 1 working day. Acceptance after inspection means you can no longer return them due to the nature of the goods.
- Inspect the goods at the time of arrival.
- If the goods are damaged or faulty, contact us within 1 working day.
- You are entitled to a full refund, including our standard rate delivery costs.
- Simply Plants accept responsibility for the return cost of damaged plants.
14-day cooling-off period
Perishable goods are exempt from the 14-day cooling-off period.
Non-refundable scenarios
If you have planted your plants, it is not possible to accept these as a return.
Surplus products
Not all products are eligible for return. If you have ordered too many plants, please contact us within 1 working day. We will advise whether a return is possible. Return costs are your responsibility.
Sourced Goods
This section covers custom plants outside of our core range.
Right to cancel
If you cancel your order before it has been processed and no sourced products are underway, you will receive a full refund, including standard delivery costs. However, if a sourced product is already being prepared, the order is non-refundable.
Damaged or faulty goods
Inspect the sourced goods immediately on arrival. If they are faulty or not as described, please contact us within 1 working day. Acceptance after inspection means you can no longer return them due to the nature of the goods.
- Inspect the goods at the time of arrival.
- If the goods are damaged or faulty, contact us within 1 working day.
- You are entitled to a full refund, including our standard rate delivery costs.
- Simply Plants accept responsibility for the return cost of damaged plants.
14-day cooling-off period
Sourced goods are exempt from the 14-day cooling-off period.
Non-refundable scenarios
If you have planted your plants, it is not possible to accept these as a return.
Non-Perishable Goods
This section covers garden accessories, feeds, fertilisers, and similar products.
Right to cancel
If you cancel your order before it has been processed, you will receive a full refund, including standard delivery costs.
Damaged or faulty goods
Inspect the goods immediately on arrival. If they are faulty or not as described, please contact us within 1 working day.
- Confirm receipt within the last 14 days.
- Contact us with your name, order number, address, and details of the goods to return.
- Handle the goods carefully — they must be returned in their original packaging.
- You are entitled to a full refund, including our standard rate delivery costs.
- Return costs are your responsibility. Goods must be returned in the same condition as delivered, or we may deduct any loss in value due to handling.
14-day cooling-off period
You may change your mind within 14 days, no reason needed. To exercise this right, contact us using our form.
Reimbursement
We process refunds within 7 days of receiving returned goods to the original method of payment.
For queries about our Returns Policy, please contact us.
Thank you for choosing Simply Plants.
If you have any questions about our returns process, our team is happy to help via our Contact Us page.