Returns & Refunds

We want you to love your plants. If something's not quite right, we're here to make it right.

Damage Cover

Free refund or replacement if your plants arrive damaged or faulty

Fast Refunds

Refunds processed within 7 days of us receiving your return

How to Return

Four simple steps to get your refund sorted

Inspect on Arrival

Check your order as soon as it arrives — report any damage within 1 working day

Contact Our Team

Get in touch with photos of any damage so we can arrange your refund or replacement

Return Arranged

For damaged plants we cover the return cost; for non-perishable items we’ll guide you through the return

Refund Processed

Refunds processed within 7 days of receiving your return, to your original payment method

Detailed Return Policy

Perishable Goods (Plants & Trees)

Plants and trees are classed as perishable goods under UK consumer law and are exempt from the 14-day cooling-off period. This means we’re unable to accept plant returns for change of mind. If you’ve ordered too many plants, please contact us within 1 working day of delivery and we’ll advise whether a return is possible.

Damaged or Faulty Plants

Please inspect your order on arrival. If anything is damaged or faulty, contact us within 1 working day of delivery with photos. You’re entitled to a full refund including standard delivery costs, and we’ll cover the return cost for damaged plants.

Already Planted

Once plants have been planted, we are unable to accept them as a return. Please be sure of your choice before planting.

Refund Processing

We process refunds within 7 days of receiving your returned goods. Refunds are issued to your original payment method, and you’ll receive an email confirmation once processed.

Non-Perishable Items

Garden accessories, feeds, fertilisers and other non-perishable items are covered by the standard 14-day cooling-off period. You may change your mind within 14 days of delivery. Items must be returned in their original condition, and return shipping costs for change-of-mind returns are your responsibility.

Returns FAQs

Plants and trees are classed as perishable goods under UK consumer law and are exempt from the 14-day cooling-off period, so we’re unable to accept plant returns for change of mind. We will, however, arrange a full refund or replacement if your plants arrive damaged or faulty. Non-perishable items such as accessories and feeds can be returned within 14 days.

If your return is because of damage or our error, we cover all return shipping costs. For change-of-mind returns on non-perishable items, return shipping is your responsibility.

Once plants have been planted, we are unable to accept them as a return. Please make sure you’re happy with your order before planting.

We process refunds within 7 days of receiving your returned goods. Refunds are issued to your original payment method.

Inspect your order on arrival. If anything is damaged or faulty, contact us within 1 working day of delivery with photos. We’ll arrange a full refund including standard delivery costs, and we’ll cover the return cost for damaged plants.